Recent Posts

Water Heater Burst at a Church

6/26/2020 (Permalink)

A water heater pipe burst causing this Church in Manchester to flood. SERVPRO of Manchester-East was called in for an emergency water damage restoration. SERVPRO of Manchester-East crews only took less than an hour to show up on the job site and set up the needed equipment to control the environment and prevent the further damages.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO Franchises could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733

Smoke and Soot Damage

6/26/2020 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Manchester-East will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 603-669-7733

How SERVPROs Storm Response program was born?

6/26/2020 (Permalink)

-By BEN WILLIAMS disaster recovery manager

The roots of the SERVPRO® Storm Response program date back to 1993 and make up a significant part of the SERVPRO® Story.

In 1992, SERVPRO® made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the Spirit of St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto dropped 24” of rain north of Albany, Georgia, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO® Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO® Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these event are still part of the Storm Response Program today.

Storm remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002 to 2008, SERVPRO® Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot of lessons were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the Corporate office.

From 2009 to 2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO® experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO® also developed Storm Manager® to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook™ for production have significantly improved the ability for SERVPRO® Storm Response to manage any event—whether it is a micro event or the next major hurricane.

Storm Response is an integral part of the SERVPRO® Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO® Brand.

Floor protection during the water mitigation process

6/26/2020 (Permalink)

This picture shows how SERVPRO of Manchester-East protects the customer's unaffected hardwood floor areas during the water mitigation. SERVPRO of Manchester-East always treats the customer's home like our own. Our customer was really happy when we did this to her. 

Here at SERVPRO Manchester-East we pride ourselves on having highly trained and IICRC certified technicians.  All of our technicians and crew chiefs go through our SERVPRO corporate HeroReady Training Program to ensure that we are sending out the most experienced and knowledgeable technicians into your home and place of business. We make sure our technicians are nationally background checked so you can rest assured that we are employing the most trustworthy and respectful people. 

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

What about major Storms?

6/10/2020 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Have Storm or Flood Damage? Call Us Today 603-669-7733

Handle Emergency Services

6/8/2020 (Permalink)

Whenever we get an emergency service call we must attend to that immediately. This sometimes means having to reschedule other jobs that we have going on. Luckily, our customers are understanding and always patient with us while we attend to these emergencies.

Some emergencies do require protection for our technicians, this includes; face mask,  gloves, full body suits, and goggles. We make sure not only that our technicians are safe, but also that when we clean whatever may have been near or even touched the hazardous materials that it is safe for use afterwards or that it is accounted for in the belongings that were not salvageable.

As a homeowner, whenever something occurs remember to call your insurance. Not only may it be covered but they can call SERVPRO of Manchester-East in to handle it; quickly, proficiently, professionally, and carefully. You also can call us directly at 603-669-7733 and we can help you through the process.

Commericial Property Water Damage at location in Concord

5/28/2020 (Permalink)

The water main break caused this commercial property in Concord to flood. This before picture shows the mess left behind after all water had receded.

SERVPRO of Manchester-East took an emergency call right after the incident happened. SERVPRO of Manchester-East project manager only took 30 minutes to show up on-site then immediately dispatched the crew performed the emergency services on the same day. 

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Storm Damage Mitigation Tips to review

5/15/2020 (Permalink)

Mitigation Tips: (Perform only when structure has been cleared as safe.)

  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas. Wear protective clothing at all times.

  • Take photos or video to record conditions of collections and structure. Make sure images clearly record damage.

  • Remove as much excess water as possible by mopping and blotting.

  • Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Remove and prop up wet upholstery cushions for even drying.

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.

  • Remove any paintings, art objects, documents and other sensitive materials to a safe, dry place.

  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.

  • Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections.

  • Do not enter rooms with standing water where electrical shock hazards may exist.
    Do not attempt to operate any electrical equipment while standing in wet or damp locations.

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.

  • Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.

  • Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

  • Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

  • Do not turn on heat unless required for human comfort.

  • Do not move objects or collections without documenting their condition.

  • Throw away all foods – even canned goods – that have come into contact with flood waters.

  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

What happens when storms hit?

5/15/2020 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Have Storm or Flood Damage? Call Us Today 603-669-7733

Water Heater Burst at a Church

5/13/2020 (Permalink)

A water heater pipe burst causing this Church in Manchester to flood. SERVPRO of Manchester-East was called in for an emergency water damage restoration. SERVPRO of Manchester-East crews only took less than an hour to show up on the job site and set up the needed equipment to control the environment and prevent the further damages.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO Franchises could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733