Recent Storm Damage Posts

How SERVPROs Storm Response program was born?

6/26/2020 (Permalink)

-By BEN WILLIAMS disaster recovery manager

The roots of the SERVPRO® Storm Response program date back to 1993 and make up a significant part of the SERVPRO® Story.

In 1992, SERVPRO® made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the Spirit of St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto dropped 24” of rain north of Albany, Georgia, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO® Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO® Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these event are still part of the Storm Response Program today.

Storm remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002 to 2008, SERVPRO® Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot of lessons were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the Corporate office.

From 2009 to 2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO® experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO® also developed Storm Manager® to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook™ for production have significantly improved the ability for SERVPRO® Storm Response to manage any event—whether it is a micro event or the next major hurricane.

Storm Response is an integral part of the SERVPRO® Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO® Brand.

What about major Storms?

6/10/2020 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Have Storm or Flood Damage? Call Us Today 603-669-7733

Storm Damage Mitigation Tips to review

5/15/2020 (Permalink)

Mitigation Tips: (Perform only when structure has been cleared as safe.)

  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas. Wear protective clothing at all times.

  • Take photos or video to record conditions of collections and structure. Make sure images clearly record damage.

  • Remove as much excess water as possible by mopping and blotting.

  • Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Remove and prop up wet upholstery cushions for even drying.

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.

  • Remove any paintings, art objects, documents and other sensitive materials to a safe, dry place.

  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.

  • Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections.

  • Do not enter rooms with standing water where electrical shock hazards may exist.
    Do not attempt to operate any electrical equipment while standing in wet or damp locations.

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.

  • Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.

  • Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

  • Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

  • Do not turn on heat unless required for human comfort.

  • Do not move objects or collections without documenting their condition.

  • Throw away all foods – even canned goods – that have come into contact with flood waters.

  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

What happens when storms hit?

5/15/2020 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Have Storm or Flood Damage? Call Us Today 603-669-7733

Residential property water damage

12/11/2019 (Permalink)

Finished Basement flooded with a couple of inches standing water This flooded basement was caused by a recent rainstorm.

A sump pump failure in the basement caused this basement flooded due to the heavy rainstorm. The homeowner left home for a whole day came back with 6 to 10 inches of standing water throughout the entire finished and unfinished basement. 

SERVPRO of Manchester was called in to perform the emergency services during after hours. The on-call crew only took an hour to show up on the job site. The homeowner was surprised at how fast SERVPRO of Manchester crew responded to him. SERVPRO of Manchester crew extracted all standing water, set up all the necessary drying equipment to stabilize the humidity in the basement with a very short amount of time.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Groundwater damage in residential property

7/18/2019 (Permalink)

This flooded finished basement was caused by a rainstorm.

A recent rainstorm caused this finished basement in Manchester, NH flooded. This before picture shows the plank floor ruined by the groundwater, walls in the basement are all affected. The homeowner called SERVPRO of Manchester-East right after the rain stopped. SERVPRO Manchester-East on-call team only took an hour to show up right after the homeowner called and took care of everything for emergency services in the basement. 

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Flooded basement in Manchester

6/19/2019 (Permalink)

A rainstorm caused this flooded basement.

This flooded unfinished basement in Manchester, NH was the result of groundwater. Notice of extent of the water damage; the water was about five inches deep throughout the finished basement. The customer called SERVPRO of Manchester-East for emergency service. SERVPRO of Manchester-East did the whole basement pack-out in only 1 day after pumping out the water.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Flooded basement in Bedford, NH

6/10/2019 (Permalink)

A rainstorm caused this flooded basement.

This flooded basement in Bedford, NH was the result of groundwater damage. Notice of extent of the water damage; the water was about six to eight inches deep throughout the finished basement. The customer couldn't believe how fast SERVPRO of Manchester-East arrived on the job site and processed the water damage remediation.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733

Storm damage mitigation tips

5/15/2019 (Permalink)

Mitigation Tips: (Perform only when structure has been cleared as safe.)

Mitigation Tips: (Perform only when structure has been cleared as safe.)

  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas. Wear protective clothing at all times.

  • Take photos or video to record conditions of collections and structure. Make sure images clearly record damage.

  • Remove as much excess water as possible by mopping and blotting.

  • Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Remove and prop up wet upholstery cushions for even drying.

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.

  • Remove any paintings, art objects, documents and other sensitive materials to a safe, dry place.

  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.

  • Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections.

  • Do not enter rooms with standing water where electrical shock hazards may exist.
    Do not attempt to operate any electrical equipment while standing in wet or damp locations.

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.

  • Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.

  • Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

  • Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

  • Do not turn on heat unless required for human comfort.

  • Do not move objects or collections without documenting their condition.

  • Throw away all foods – even canned goods – that have come into contact with flood waters.

  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

FLOOD TIPS AND ACTION STEPS

5/14/2019 (Permalink)

FLOOD TIPS AND ACTION STEPS

AFTER A FLOOD

SAFETY FIRST (For businesses and home owners)

  • Account that all employees or family members are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. Assign select individuals to keep a list of their assigned team’s names and contact numbers in order to account for their whereabouts.
  • If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers.
  • While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.
  • Use no open flames (there may be gas escaping from ruptured mains).
  • Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged. If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Stay out of any building if it is surrounded by floodwaters.
  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Return only when authorities indicate it is safe.

How SERVPRO’s Storm Response Program Was Born

5/3/2019 (Permalink)

Commercial large loss

-By BEN WILLIAMS disaster recovery manager

The roots of the SERVPRO® Storm Response program date back to 1993 and make up a significant part of the SERVPRO® Story.

In 1992, SERVPRO® made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the Spirit of St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto dropped 24” of rain north of Albany, Georgia, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO® Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO® Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these event are still part of the Storm Response Program today.

Storm remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002 to 2008, SERVPRO® Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot of lessons were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the Corporate office.

From 2009 to 2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO® experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO® also developed Storm Manager® to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook™ for production have significantly improved the ability for SERVPRO® Storm Response to manage any event—whether it is a micro event or the next major hurricane.

Storm Response is an integral part of the SERVPRO® Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO® Brand.

What About Storms?

7/16/2018 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Have Storm or Flood Damage? Call Us Today 603-669-7733